Privacy Policy

Effective Date: July 1st, 2024

IVIC Decisions (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with UAE data protection regulations.

Information We Collect

Personal Information: Includes your name, email, phone number, payment details, and any information provided during service registration.

Usage Data: Includes interactions with Lucia, participation details in sessions and programs, and website usage patterns.

Technical Data: Includes IP address, browser type, operating system, and device information.

How We Use Your Information

To deliver and improve our services, including scheduling, program delivery, and user support.

To enhance Lucia’s performance through AI training (anonymized data only).

To send promotional content, updates, and newsletters (with your explicit consent).

Information Sharing

We do not sell your personal data. We may share data with trusted third parties to process payments, deliver services, or comply with legal obligations.

Data Retention

We retain personal data for as long as necessary to deliver services or comply with legal requirements. You may request data deletion by contacting us at [email protected].

Security Measures

We employ robust technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.

Your Rights

You have the right to access, correct, or delete your personal data. You may withdraw consent for marketing communications at any time. You can request a copy of your data in a portable format.

Cookies and Tracking

Our website uses cookies to enhance functionality and user experience. You may adjust your browser settings to disable cookies.

Third-Party Links

Our services may contain links to third-party websites. IVIC Decisions is not responsible for the privacy practices of these external sites.

Policy Updates

This Privacy Policy may be updated periodically. Significant changes will be communicated via email or website notifications.

Contact Information

If you have any questions about this Privacy Policy, please contact us at [email protected].